Right of withdrawal

Withdrawal policy for complete delivery

If you place an order with one or more goods which have similar delivery times we will dispatch in one complete delivery. In this case the following right of withdrawal applies:

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this agreement within a period of fourteen days, without giving a reason.
The withdrawal period shall be fourteen days from the date on which you or a named third party, other than the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must send us (DiveSupport GmbH, Tsingtauerstr. 70a, 81827 Munich, kontakt@divesupport.de, Telelphone: + 49 (0) 89 - 30 78 01 29, Fax: 49 (0) 89-96 19 86 89) a withdrawal notice (e.g. by post, fax or email) which clearly expresses your intention to withdraw from the agreement. You can use the attached withdrawal form template for this purpose, but this is not mandatory.
The timely posting of the withdrawal notice before the end of the withdrawal period shall be sufficient for the purpose of observing the time limit.

Consequences of withdrawal

If you withdraw from this agreement, we shall be obliged to reimburse you for any payments that we have received from you, including delivery costs (except for additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery option) at the latest within fourteen days from the date on which we have received your withdrawal notice. Unless expressly agreed otherwise, we shall use the same method of payment to reimburse you as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back from you, or you have supplied evidence of having sent back the goods, whichever is the earlier. You shall be obliged to return the goods to us promptly and at the latest within fourteen days from the date on which you have notified us of your intention to withdraw from the agreement. The timely posting of the goods before the end of the fourteen-day period shall be sufficient for the purpose of observing the time limit.
You shall bear the direct cost of returning the goods.
You shall be obliged to compensate us for any deterioration in value, if the deterioration in value results from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.


Withdrawal policy for several installments

If you place an order with one or more goods which have different delivery times we will dispatch in several installments. In this case the following right of withdrawal applies:

Withdrawal policy

Right of withdrawal

You have the right to withdraw from this agreement within a period of fourteen days, without giving a reason.
The withdrawal period shall be fourteen days from the date on which you or a named third party, other than the carrier, have taken possession of the last good.
To exercise your right of withdrawal, you must send us (DiveSupport GmbH, Tsingtauerstr. 70a, 81827 Munich, kontakt@divesupport.de, Telelphone: + 49 (0) 89 - 30 78 01 29, Fax: 49 (0) 89-96 19 86 89) a withdrawal notice (e.g. by post, fax or email) which clearly expresses your intention to withdraw from the agreement. You can use the attached withdrawal form template for this purpose, but this is not mandatory.
The timely posting of the withdrawal notice before the end of the withdrawal period shall be sufficient for the purpose of observing the time limit.

Consequences of withdrawal

If you withdraw from this agreement, we shall be obliged to reimburse you for any payments that we have received from you, including delivery costs (except for additional costs arising from the fact that you have chosen a different type of delivery than the cheapest standard delivery option) at the latest within fourteen days from the date on which we have received your withdrawal notice. Unless expressly agreed otherwise, we shall use the same method of payment to reimburse you as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back from you, or you have supplied evidence of having sent back the goods, whichever is the earlier. You shall be obliged to return the goods to us promptly and at the latest within fourteen days from the date on which you have notified us of your intention to withdraw from the agreement. The timely posting of the goods before the end of the fourteen-day period shall be sufficient for the purpose of observing the time limit.
You shall bear the direct cost of returning the goods.
You shall be obliged to compensate us for any deterioration in value, if the deterioration in value results from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.


Sample withdrawal form template

(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

An
DiveSupport GmbH
Tsingtauerstr. 70a
81827 München
Fax: + 49 (0) 89 - 96 19 86 89
E-Mail: kontakt@divesupport.de


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